If you have a CAMS qualification you are exempted for all foundation courses, CKYCA qualification and the CAMS qualification course.

Please contact your local IT Helpdesk

If you do not have a KYC related role but still would like to do ACAMS courses, please discuss this with your direct line manager, since your manager needs to approve, because of cost implications. Then contact the KYC academy with your request

You have the opportunity to select your language when at the start of the course. Once you have selected your preferred language, you cannot change this during the course

Please re-request your credentials on the platfrom. If that doesn't work please contact ACAMS at INGsupport@acams.org

Please try resetting your password on the platform.  If that doesn't work please contact ACAMS at INGsupport@acams.org

Frequently asked questions for Online Proctoring

This is a visual guide of what you will see during your CKYCA examination process.

ACAMS partners with Pearson VUE to provide a third part testing service (online or test center). Pearson VUE FAQ document details frequently asked questions in relation to the ACAMS certification exam.

You can check the requirements the latest Technical Requirements here. Please make sure you meet those requirements, in order to make sure you will be able to access the OnVUE system on the day of your exam. Note as well that:

• Corporate firewalls (including VPNs) or proxies often cause this delivery method to fail. We recommend testing on a personal computer. Work computers generally have more restrictions that may prevent successful delivery. Please take your exam in a setting without a corporate firewall.
• The current System Check does not look at anything outside of testing the internet connection, camera and microphone. The current System Check would not recognize or see a firewall or Windows version that may be set up on the candidate device, and which would not allow the OnVUE application on the day of the exam.