Yes, your data is well protected. The data is stored no longer than absolutely neccesary. Plus the data is stored and transferred in compliance with ING Data Protection rules.

No you cannot do the exam on the app.  The exam takes place on a secure online site or physical location.

No you can't take the final test on the app. You can take practice questions on the app.  You need to take the final test on the platform.

No, once you have selected a language and started the course, you cannot switch between languages.

You are allowed to do the course during office hours. We recommend you discuss this with your manager beforehand.

Yes, you can pause and continue the course whenever you want, thereby deciding your own pace.

Yes, you can pause and continue the course whenever you want, thereby deciding your own pace.

Yes, you can. A reminder that the final test can only be done using the desktop version of the platform

No, you don't have to do any prework

No you don't need to do self-study for AML foundation. All required information is in the digital course. 

At the end of foundation courses there is a final test, to test your knowledge level after completing the course.

Yes.  Once you have completed the course you will need to take an official exam (which is supervised).

Yes every year you are required to do an additional two hours of studying to renew your qualification

These official badges are designed to be shared on social media (e.g. LinkedIn)

After you have enrolled on the ILC, you will receive an invitation from the Smart Learning platform with your login credentials. You will only receive these credentials once, so remember them well.

After you passed the final test of a foundation course, a link will appear on your dashboard on the Smart learning Platform where you can download your Certificate.

You  will either be enrolled in the ILC by your manager or you can enroll yourself in the ILC. When you enroll yourself, an approval from your manager is required. 

The course will be available for 6 months from your enrollment date.

Qualification courses require 8 hours online study time, excluding the final exam. You may also want to revise before sitting for the exam.

Foundation courses take about 4 hours study time excluding the final test. 

If you have a CAMS qualification you are exempted for all foundation courses, CKYCA qualification and the CAMS qualification course.

Please contact your local IT Helpdesk

If you do not have a KYC related role but still would like to do ACAMS courses, please discuss this with your direct line manager, since your manager needs to approve, because of cost implications. Then contact the KYC academy with your request

You have the opportunity to select your language when at the start of the course. Once you have selected your preferred language, you cannot change this during the course

Please re-request your credentials on the platfrom. If that doesn't work please contact ACAMS at INGsupport@acams.org

Please try resetting your password on the platform.  If that doesn't work please contact ACAMS at INGsupport@acams.org

Frequently asked questions for Online Proctoring

This is a visual guide of what you will see during your CKYCA examination process.

ACAMS partners with Pearson VUE to provide a third part testing service (online or test center). Pearson VUE FAQ document details frequently asked questions in relation to the ACAMS certification exam.

You can check the requirements the latest Technical Requirements here. Please make sure you meet those requirements, in order to make sure you will be able to access the OnVUE system on the day of your exam. Note as well that:

• Corporate firewalls (including VPNs) or proxies often cause this delivery method to fail. We recommend testing on a personal computer. Work computers generally have more restrictions that may prevent successful delivery. Please take your exam in a setting without a corporate firewall.
• The current System Check does not look at anything outside of testing the internet connection, camera and microphone. The current System Check would not recognize or see a firewall or Windows version that may be set up on the candidate device, and which would not allow the OnVUE application on the day of the exam.

There will be a formal waiver process available that needs approval from Compliance

If you pass the exam you will be officially qualified. You will be registered as qualified on ACAMS servers and entitled to use the letters of the credential you have earned after your name.

A test exists of multiple choice questions and can be done on the platform

An exam exists of multiple choice questions and is either digitally or physically supervised

When you fail the test 5 times, you and your manager will receive an e-mail in which you are advised to look for support.

You have multiple chances to pass the test. If you fail, we suggest you seek help with your manager or colleagues. When you reached the maximum amount of time for the course and you  were not able to pass the final test, this result will be stored in ILC. It has no further consequences for now.

At the end of a foundation course you take a final test. An exam is taken after a qualification course. An exam is more official in nature and is supervised either digitially or physically.

Your results will be stored in the ILC. If you passed the test, ILC will show this as 'Completed'. If you didn't finish the course or didn't pass the test, it will show as 'Incomplete'.

You can find the app in the Apple app-store or Android Playstore. The app is called "Smart Learning Platform" 

Please contact ACAMS at INGsupport@acams.org

Please send an e-mail with you question to KYC.Academy@ing.com

The Smart Learning Platform enables us to offer courses in a more modern way. For instance, courses can be studied on the web or via a mobile app and include quizes.

The final result will not be shared with your manager.